Field Service Technician

Location:

Midland, TX, US, 79707

As the leading integrated energy services company, Shawcor is responsible for protecting the integrity of operational assets across the world. Succeeding in our current markets and pursuing our growth vision is made possible by our people. In addition to intelligence, dedication and professionalism, we look for individuals who embody our values. These include integrity, execution and technology, with a foundation of accountability, respect and doing the right thing. Integrity is the foundation on which we were built. And it’s not just in how we operate—it’s behind every product we engineer. Its part of every new project we take on. And it’s the promise that we give our customers.

At Shawcor, we have built a true team environment where all employees are empowered to contribute to the success of the company. The Composite Production Systems business unit offers several types of corrosion-resistant, flexible composite linepipes for different applications based on our customers’ needs. In fact, our composite linepipe has a service life of 20 years, with no need for expensive maintenance and long-term chemical inhibitor programs.

We want you to join our team!

THE ROLE
Reporting to the Senior Field Technician, the Field Service Technician is responsible for field installation and training services for clients and their contractors, allowing them to be proficient in all Composite line-pipe products. This position will work extensively with internal and external parties and requires a blend of technical and interpersonal skills to enhance the Composite System Experience at the field level.

DUTIES AND RESPONSIBILITIES
•   Operate and maintain company-assigned vehicles and equipment.
•   Directs and ensures that Line-pipe products are installed according to company policy and procedures
•   Responsible for installing fittings and being the “Line-pipe expert” onsite to support customer projects
•   Support Line-pipe Sales through installation guidance and expertise.
•   Responsible for communicating project scope changes to Project Coordinators.
•   Reports all necessary failure information, collect samples, take pictures of failures for liability purposes, and repair lines per the Line-pipe Installation Policies and Procedures.
•   Create Service tickets with accuracy and submit them in a timely manner to ensure proper invoicing
•   Directs and ensures loading and unloading of all Line-pipe products and property is done according to Shawcor Composite Systems installation manual.
•   Follow up with customer’s field representatives and installers to ensure customer expectations are met.
•   Onsite supervision of installations to ensure that the integrity of the client’s infrastructure meets or exceeds the minimum requirements for the Line-pipe Installation Procedures.
•   Prepare job summaries of all projects for Composite Systems management
•   Responsible for quality of Contractor training per Shawcor Policy and Procedures.
•   Report to Regional Depot when not performing field service duties.
•   Reporting Responsibilities; accurately and timely: Timesheets, Service Tickets, Safety documentation, Job Safety Assessment, Contractor certification forms, Failure investigation form, Contractor Assessments
•   Adhere to all Shawcor and client HSE requirements and always promote and encourage safety.
•   Manage daily workload and priorities.
•   Perform other duties as assigned

REQUIRED QUALIFICATIONS

•   High school diploma or its equivalent
•   Basic computer skills (Word, Excel, e-mail)
•   Bilingual (English / Spanish) would be an asset
•   Ability and willingness to travel extensively
•   Excellent customer service with a strong work ethic and high personal standards for performance
•   Creative and positive attitude, team player with excellent collaboration & communication skills
•   Strong mechanical aptitude with the ability to problem-solve and troubleshoot as needed
•   Ability to work independently without supervision and meet tight deadlines
•   Knowledge of installation/repair of pipelines preferred
•   Hydraulics and/or oil and gas experience preferred
•   Previous industry safety training
•   Previous knowledge of working in extreme outdoor conditions
•   Strong safety mindset with commitment to working safely
•   Valid driver's license with a clean record

We thank all applicants for their interest; however we cannot accept telephone calls regarding this position. All recruiting activities are managed via our applicant tracking system. Please apply online to be considered for this opportunity.

Shawcor welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. To begin a conversation about your individual accessibility needs throughout our recruitment process, please contact our HR team at accessibility@shawcor.com.