IT Technician I (6 Month Contract)

Location: 

Houston, TX, US, 77068


 

6 MONTH CONTRACT

 

This is an entry level position working with end-user troubleshooting, pc support, and basic networking. Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred.

Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Skype for Business, and desktop firewalls is preferred. Experience with HP desktops and laptops is a plus.

 

Responsibilities

  • Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events, problems, and their resolution
  • Follow-up and update customer status and information

 

Qualifications

  • 1-2 years of experience in a similar role (previous Helpdesk experience is preferred).
  • Industry certifications, Associate degree, and/or Bachelor’s degree a plus.
  • Must work well in a group as well as alone and unsupervised.
  • Attention to detail and good time management is required in order to keep up with a high volume of support requests.
  • Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
  • This position may travel up to 10%, a clean driving record is required.
  • Demonstrate flexibility regarding occasional on-call technical support after hours and on weekends.

Shawcor is a growth-oriented, global material sciences company serving the Infrastructure, Energy, and Transportation markets.

Succeeding in our current markets and pursuing our growth vision is made possible by our people. In addition to intelligence, dedication and professionalism, we look for individuals who embody our values. These include integrity, execution and technology, with a foundation of accountability, respect and doing the right thing.      

Integrity is the foundation on which we were built. And it’s not just in how we operate—it’s behind every product we engineer. It’s part of every new project we take on. And it’s the promise that we give our customers.

At Shawcor, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!

 

 

We welcome applications from internal applicants for this opportunity. To be eligible to apply, employees should have at least one (1) year of service in their current role and be in good standing. You must apply from within SuccessFactors for your application to be considered. Please note your supervisor will be notified if you are selected for an interview.
 


Nearest Major Market: Houston