IT Technician II

Location: 

Duluth, MN, US, 55802

The IT Technician II will provide intermediate end-user, computer, and networking support.

Responsibilities:

  • Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
  • Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information.
  • Participate in on-call rotation for nights and weekends.
  • Support ongoing Infrastructure projects as needed and troubleshoot issues escalated from other IT Technicians.

Position Requirements:

  • Bachelor's Degree required 
  • Must work well in a group as well as alone and unsupervised.
  • Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
  • Attention to detail and good time management is required to keep up with a high volume of support requests.
  • Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Skype for Business, and Desktop firewalls.
  • Experience with HP desktops and laptops is a plus.


Nearest Major Market: Duluth MN
Nearest Secondary Market: Superior WI